Terms and conditions

Introduction

Thanks for using the TouchTitanium.com website. Also accessible via other TouchTitanium URLs. This section contains information about the terms and conditions governing your use of the web site, as well as information on the service you can expect from us. The web site is operated by two dedicated individuals referred to as we/our/us.Please ensure you read through these terms and conditions carefully before using this web site, as your use of this web site signifies your acceptance of these terms. We also advise you print a copy for future reference. Our intention is to provide the highest quality of goods and service. If you have any queries or comments, please send an email to sales@touchtitanium.com

Products

We endeavour to provide you with an accurate impression of and information on our products throughout the web site, however please note that images are not to scale and colours shown will vary according to the settings of your computer and monitor. All of our products will be subject to a short waiting time.

Prices

All prices are current retail prices in Pounds Sterling and include VAT at the rate of 20%.

Whilst we endeavour to ensure that prices on the web site are correct, errors can occur. If there is an error in the price of the goods you have ordered you will be contacted as soon as possible. You may then choose to continue at the correct price, which we will supply to you, or cancel your order. If we are unable to contact you, we will treat the order as cancelled. If you cancel and have already paid for the goods, you will receive a full refund if the items have not been dispatched.

Products

We endeavour to provide you with an accurate impression of and information on our products throughout the web site, however please note that images are not to scale and colours shown will vary according to the settings of your computer and monitor. All of our products will be subject to a short waiting time.

Ordering

The placing of an order on our site is an offer, not a contract of sale. You will receive an e-mail from us confirming your order. We advise that you keep the e-mail for your own records. All orders are subject to availability and payment clearance. Rings can be purchased online in all sizes. In exceptional circumstances, if we are unable to fulfil an accepted order, we will re-credit your credit card with the original amount and you will be notified by e-mail. Under no circumstances will we be liable for any additional amounts. We accept all major credit and debit cards via Paypal.

Delivery

All postage for items delivered within the UK is a £2 flat rate. Postage to other countries is not a service we currently offer. We aim to deliver all items by insured delivery within 10 working days during non peak times. For security purposes, all our deliveries require a signature. Please ensure that the delivery address you provide is secure and that you or someone on your behalf is available to sign for the delivery. We accept no responsibility for someone signing for your delivery without your authority.

We make every effort to deliver goods within the estimated time scales; however delays occasionally occur due to unforeseen circumstances. We shall be under no liability for any delay or failure to deliver within estimated time scales. If the delivery time is longer or items are unavailable we will inform you by e-mail. All risk of loss and damage of products passes to you at the time when the products are delivered.

Packaging

Any boxes included are complimentary and all items will be securely wrapped for postage.

Products

We endeavour to provide you with an accurate impression of and information on our products throughout the web site, however please note that images are not to scale and colours shown will vary according to the settings of your computer and monitor. All of our products will be subject to a short waiting time.

Returns Policy

You may cancel your order at any time prior to receiving the item.

You have the right to cancel your order within 7 working days of receipt of the item and receive a full refund of any money paid. We will not refund your return postage costs and it is your responsibility to ensure that any items returned, reach us in the same condition that they were received to you. If any item is found to be faulty then it must be returned to Prism Design within 7 working days of purchase and it will be replaced free of charge.

Ring sizes are entirely the responsibility of the customer and we can not guarantee to be able to resize rings. Ring sizing will be charged for and cannot currently be purchased online. Please ask for more details. In the rare event of a faulty item, the item can be returned but will only be accepted by us if the item is in its original condition, accompanied by the box and the invoice (sent to the purchaser of the goods). We recommend you keep a copy of the email invoice for your own records. Returns not accompanied by all of the original documentation will not be honoured. Please note that all jewellery is quality checked prior to dispatch.

You should inform us that you are returning the item by e-mailing us at sales@touchtitanium.com, including your phone number in the e-mail.

Please return items clearly marked to TouchTitanium, St Katherines Court, Frome Road, Bradford on Avon Wiltshire BA15 1LE UK. For your own benefit, we suggest using Royal Mail special delivery. This will ensure proof of delivery and insurance on the goods whilst in transit. Prism Design will not take responsibility for returned items in transit.

The credit card used for the original purchase will be credited with the original price of the item(s). Provided that the item(s) is in its original condition and the above in formation is provided you will receive a prompt refund to the credit card used for the original purchase. We will not refund your return postage costs.

If there are any problems with your refund you will be contacted by a TouchTitanium representative. Other queries should be sent to sales@touchtitanium.com

Products purchased online cannot be exchanged at any retail stockists under any circumstances.

Cancellations & Exchanges

If you have made a mistake and wish to cancel and order please contact us immediately at sales@touchtitanium.com quoting your order number. Products purchased online cannot be returned to any of our retail stockists under any circumstances.

Damaged & Defective Items

We check all dispatched items to ensure they are in perfect condition. Should you receive an item that is defective, damaged on not what you ordered, please contact us within 10 days of the day you placed your order.

A ToucTtitanium representative will assist you in resolving any issues as quickly as possible by delivering another item, replacing your order or refunding the amount paid.

Products purchased online that are deemed to be defective, damaged or not what you ordered cannot be returned or exchange at any of our retail stockists under any circumstances.

Hallmarking

Titanium is regarded as a non precious metal and therefore does not require to be hallmarked. We use a Ti2 mark on all of our rings for identification only.

Recently the UK hallmarking regulations have been changed to allow for the quality marking of the precious metal elements within mixed metal jewellery under some circumstances. However in practice, as the precious metal elements themselves are required to carry the hallmark, it proves to be impractical to mark the visible outside of items inlaid into titanium. We therefore describe our mixed metal jewellery as titanium with precious metal and do not specify the type or quality.

Order Payment

When you have selected the items that you wish to purchase, you may complete the transaction on our secure server.

To pay on-line please click 'Checkout', then review the contents of your 'Cart' and after selecting your billing address and delivery address and making any other adjustments, please click "Place Order". You will be transferred to our secure Paypal server and all data relating to your order and your personal and payment card details will all pass to Paypal in an encrypted format using complex logarithmic methods. As soon as you have completed and submitted the online form you will automatically exit secure mode and back to our site.

Please do not communicate your payment card/personal details to us by e-mail. We cannot be responsible for any losses that you may incur as a result. Any such loss would be entirely your responsibility.

Privacy

We take your privacy as an individual and as a customer seriously and will not pass on your details to any third parties. Any personal data gathered by us in your use of this site will only be used in accordance with the UK data Protection Act 1998.

TouchTitanium will use your email address as a convenient way to contact you about your order or any reminder service you have. Occasionally, we will update you on relevant news, but only with your permission. You can choose to unsubscribe from this mailing at any point.

Disclaimer

TouchTtitanium endeavour to ensure the information contained within this website is up to date, factually correct and free of technical errors. However, we cannot guarantee that this site and its contents are completely free of technical errors or incorrect information.

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we will not be held liable for any losses caused as a result of unauthorised access to information provided by you.

By using this site, you acknowledge that you take full responsibility for all casts associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with use of this site or any other sites that link to or from this site.

If you are not satisfied with the site, then please email us with your comments at sales@touchtitanium.com However, your only legal recourse is to stop using the site.

Legal Governance

Your use of this site and any contract between you and TouchTitanium for the sale of products shall be governed by and construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.

We may amend these terms and conditions from time to time without notice and will post the new version on the website when we do so. Your continued use of the website will signify your acceptance of those new terms.