Frequently Asked Questions

We have compiled some quick answers for you to check before getting in touch. If you do have a question for us, please use the Contact Us page. We may even add your question to this page if it helps our other customers.

Can I pay with using my credit or debit card?

Yes. PayPal accepts all major payment cards. You can also pay via your PayPal account if you have one.

I'd like to send my order as a gift, can you do gift wrapping?

We are happy to post to a different address, but your delivery will require a signature. Currently we don't offer a gift-wrapping service, but it's something we're thinking about.

Are your leather products waterproof?

Leather products are best to be kept away from water. So please remove them before bathing. Titanium products, however, are absolutely fine to wear in water.

Are your products dangerous?

Small items are a choking hazard for young children. We strongly advise that you keep your jewellery out of reach of children whenever possible.

Does TouchTitanium ship internationally?

Presently we deliver to addresses within the United Kingdom only. We do not ship internationally.

Do stud earrings always include butterfly clasps?

Yes. We always include titanium butterfly clasps with a pair of studs, and we only sell titanium or rubber clasps.

Can I use multiple vouchers during one checkout?

We always state how a voucher/coupon can be used at the time of release. So, unless stated otherwise, only one voucher can be used per transaction.

Are items on my screen displayed at actual size?

No. Screen sizes vary and our products are sized to fit the image. Please always check the dimensions of our products before committing to your purchase.

Will my skin react to Titanium?

Although it's highly unlikely, even if you are allergic to other metals, there is still a chance that Titanium could trigger a skin reaction over time, so we can not provide a guarantee that it will not react with everyone who wears it. However, Titanium is one of the most hypoallergenic metals available in the world, so it is considered a sensible alternative to other metals.

What is a Wishlist?

The Wishlist is a great online shopping feature. Imagine walking around a store and picking up everything that caught your eye. The Wishlist helps you to put all these items in to one place so that you can better digest your selection of products before making a purchase. You can access your Wishlist under the 'MY ACCOUNT' menu, or by clicking on the Wishlist button of an item which is already in your Wishlist.